Shipping Information: Orders will be filled accordingly, depending on stock of items.

No refunds, returns or cancellations without a return authorization number. All refunds, returns or cancellations must be made within 30 days of purchase. RETURNS (30 Day Return Policy) 1. All returns and exchanges require the issuance of a return authorization number. 2. To obtain a return authorization number please email unsOund98@yahoo.com and send all of the following information: Customer name Bill-To name (if different than above) Ship-To name (if different than above) Date of purchase Shipping address which was used for initial purchase Phone # Email address you wish to be contacted at Item(s) to be Returned or exchanged Reason for return or exchange 3. A return authorization #, return address, and further instructions will be provided when all of the above information has been received. Merchandise must be returned within 10 days (21 days for international orders) of the issuance of the RA# at which time the RA# expires. Return shipping charges are the sole responsibility of the customer EXCEPT if an item is damaged* or we shipped the wrong item. In that case, you may be asked to ship the item back at your expense via a method that we specify, and we will credit your account for the return shipping costs at a maximum of equal to what we paid to ship it to you only. If getting reimbursed for return shipping costs, you must ship the item via a method that we approve in advance. If you are shipping something back to us for a refund and its not due to error on our part or damage, we STRONGLY urge you to insure your shipment. Customers are responsible for lost or damaged shipments to us. Verify that all merchandise is in the original packaging, undamaged, and sellable as "brand new".

For your protection, please insure the package and use a "traceable" shipping method such as UPS Ground, Parcel Post or Priority Mail with Delivery Confirmation, or Registered Mail for overseas shipments. You are responsible for any shipping damages/loss that may occur. If you return an item that had free shipping, we reserve the right to refund your money minus our cost to ship it to you (unless your return is due to damage or an error on our part). If your order included free items you must also return these items unsOundsurfshop.com reserves the right to return any merchandise without a valid RA# to the customer. RA numbers are valid for 10 days from the issue date for domestic orders, and 21 days for international orders. All returned merchandise must be in its original packaging . Product that is returned incomplete, used or damaged will not be accepted and will be return-shipped at the customers expense. 30-day money back guarantee does not apply to special orders, pre-owned items, DVDs (unless defective). * Special information on returning bodyboards. If you bought a bodyboard and had us install a leash, returns are not allowed unless the board is damaged or not what you ordered. Also, if returning an item for a refund, we ask that you return any free items that were included with the item before we can process the credit. * Credits issued for returns. Credit will be issued after we receive, inspect, and process your return; however, your credit card company determines when the issued credit will be reflected in your statement. Please allow one to two billing cycles.